Privacy Policy
Last updated: March 2, 2026
Introduction
TheraVerse (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered mental health support platform. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable privacy laws.
Information We Collect
Personal Information
- Email address and account credentials
- Language preferences and availability settings
- Mental health goals and concerns you choose to share
- Session transcripts and interaction history
- Progress tracking data and session summaries
Technical Information
- Device information and browser type
- IP address and location data
- Usage patterns and platform interactions
- Performance and analytics data
How We Use Your Information
- Provide personalized mental health support tailored to your needs
- Generate session summaries and track your progress
- Improve our AI algorithms and platform functionality
- Send you gentle reminders and helpful resources
- Display safety information and external help resources
- Communicate important updates about our services
- Ensure platform security and prevent misuse
Safety and Emergency Help
Do not rely on this platform to detect an emergency, alert your contacts or arrange help. If you or someone else is in immediate danger in Malaysia, call 999 or go to the nearest emergency department. Seek help directly from a qualified professional or someone you trust.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- In emergency situations to protect your safety or others
- With trusted service providers who assist in platform operations (under strict confidentiality agreements)
- In anonymized, aggregated form for research purposes
Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for all communications
- Secure data storage with regular backups
- Multi-factor authentication options
- Regular security audits and monitoring
- Employee training on data protection
Your Rights
Under Malaysian PDPA and other applicable laws, you have the right to:
- Access your personal data and request copies
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Withdraw consent for data processing
- Port your data to another service
- Object to certain types of data processing
To exercise these rights, contact us at privacy@theraverse.com.my.
Data Retention
We retain your personal information only as long as necessary to provide our services or as required by law. Session data may be kept for up to 7 years for continuity of care, unless you request earlier deletion.
International Data Transfers
Your data is primarily stored within Malaysia. If we need to transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Your continued use constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@theraverse.com.my
General inquiries: help@theraverse.com.my
Address: Kuala Lumpur, Malaysia